Refund & Cancellation Policy

1. Cancellation by you

If you cancel a confirmed booking at least 2 hours before the booking start time, we will refund the amount you paid minus the service charge, and the refund will be processed within 24 hours of your cancellation.

2. Cancellations within 2 hours

If you cancel less than 2 hours before the booking start time, or do not show up, the booking is not eligible for a refund.

3. How refunds are paid

• Refunds are issued to the original payment method used for the booking.
• We initiate the refund within 24 hours; your bank or payment provider may take additional business days to show it in your account.
• The service charge collected at the time of booking is deducted from the refund amount and is non-refundable.
• Payment gateway fees, if any, are not refundable unless required by law.

4. Cancellation by the venue or Turftime

If a venue or Turftime cancels your booking (for example due to weather, maintenance or double-booking), you will receive a full refund, including the service charge, regardless of timing.

5. Unpaid bookings

Slots are held for a short time while you complete payment. If payment is not completed, the hold is released and you are not charged. If money was debited but the booking was not confirmed, the amount is automatically refunded.

6. How to cancel

Open My Bookings, select the booking and choose Cancel. Cancelling releases the slots back to other players.

7. Contact us

For refund queries, reach out through the Help Center with your booking ID.